Support and Customer Service

CONTACT INFORMATION

For support and customer service please contact support@bbvisuals.no or phone +47 5532 0000.

OFFERING

Visual Solutions offers its customers assistance using e-mail, phone, video conferencing or online virtual meetings.

Issues are tracked using an online issue tracking system, available for customers to use for reporting and status requests.

Existing customers are offered the following types of service:

Telephone assistance
E-mail based electronic ticket system with case history tracking
On-site maintenance upgrades
Online downloads of software updates
Preventive maintenance visits
Electronic system monitoring

NEWS ITEMS

New office location for the Visual Group

2015.12.15

July the 26th, 2015, the Visual Group moved into new offices in Fagernes 4, Bergen, Norway. ...more

Visual Solutions AS unleashes next generation B2|Virtual Arena 2.0 software

2012.01.04 Application sharing unleashes organisational creativity and collaboration

Bergen, Norway, 4 January 2012 – Collaborative and integrated technology provider, ...more

New release of B2 software suite

2011.01.15 B2 Suite version 4.1 released for existing customers

Version 4.1 of the B2 software suite has been released for existing customers. ...more

Visual Solutions wins contract

2010.07.20 Advanced collaboration room delivery

Visual Solutions have today announced winning another contract for delivering an advanced collaboration room. ...more

Visual Solutions at SPE Intelligent Energy

2010.03.08 Consulting and solutions

Showcase during SPE Intelligent Energy 2010 ...more

Visual Solutions wins Halliburton agreement

2010.01.25 Global consultancy agreement

During January 2010, Halliburton awarded Visual Solutions a global consultancy agreement. ...more

Delivery of software solution to Halliburton

2008.10.14 New capabilities for expert engineers

Visual Solutions has entered into an agreement with Halliburton Scandinavia. ...more

New software solution for Statoil Tyrihans

2008.10.14 Integrated, versioned well planning

Statoil has decided to start testing of new software together with Visual Solutions. ...more

Launch of B2|Virtual Arena

2008.10.01 Most flexible collaboration tool on the market

During September 2008, Visual Solutions launched a brand new product in the B2 suite of software. ...more

Statoil starts using new software solution

2008.10,14 Geo-operations gets new capabilities

Statoil has together with Visual Solutions started using a new software solution within their Geo Operations. ...more

Opening offices in Houston, Texas

2008.06.16 Extending the market presence

In September 2007, Visual Solutions establised an office in Houston, Texas. ...more

New cross-disciplinary collaboration room

2008.04.21 Another delivery to ConocoPhillips

Visual Solutions has delivered another advanced, cross-disciplinary collaboration room to ConocoPhillips. ...more

B2|Virtual Arena

The ultimate experience in multi-user remote collaboration.

Need help?

Our Technical Support Team will be happy to offer guidance and help.

Visit the Support page to learn more.

SPE Intelligent Energy Event

BB Visual Group will return to the SPE Intelligent Energy Event this year showcasing technologies and services from various companies within the group which are designed for the energy sector.